Last updated: May 11, 2025
1. Introduction
ExaThinkLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document extraction services and visit our website.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company details)
- Documents and files you upload for processing
- Communication preferences and settings
- Customer service communications
2.2 Automatically Collected Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and improve our document extraction services
- Process and analyze your documents
- Communicate with you about our services
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Protection
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
5. Data Retention
We retain your information only for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Export your data
7. Third-Party Services
We may use third-party services for:
- Analytics (Google Analytics)
- Customer support
- Payment processing
- Cloud infrastructure
8. Updates to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@exathinklabs.com